Payment and delivery
We offer you a convenient and practical way to purchase cosmetic products without leaving your home or office. On our website daily and on-line reception of online orders for products interesting you is conducted. Managers of our online store quickly and thoroughly process incoming requests, and courier service will deliver your order to anywhere in Kiev and Ukraine.
Our credo is the high quality of service. The assortment of goods offered by the store is constantly growing. We intend to constantly inform our customers about new offers and promotions.
The speed of assembly of your order depends on the availability of goods in a specific warehouse:
- Office warehouse: during the current day
- el Studio store: during the current day
- es Studio shop: 1 day
- Main warehouse: 10-30 days
Address delivery by couriers
- Delivery in Kiev DAYEXPRESS - 80 UAH.
- If you order more than 1600 UAH, delivery in Kiev FREE (excluding promotional items)
In Kiev, the order is delivered on the day of registration or the next day. For the convenience of customers, delivery is carried out from 12.00 to 18.00 every day except for weekends. If you are comfortable with a later time - contact the couriers to clarify the time of delivery.
The order is delivered directly to the apartment/office. Courier delivery also provides for the possibility of refusing the goods upon receipt on the following terms: you pay the shipping cost.
Delivery in Ukraine
- Delivery FREE when ordering from 1000 UAH (to the "Nova Poshta" warehouse, excluding promotional items).
- Delivery all over Ukraine to the offices of Novaya Pochta.
- Delivery throughout Ukraine Ukrpochta.
The order is delivered to the warehouse in your city, the delivery time of the order is 2-3 days. The dispatch is executed on the day of placing the order, if it is made before 12.00. After sending, we inform you of the bill of lading in sms.
ATTENTION! The cargo is stored in the warehouse of the New Post office for no more than 5 working days! After that, the goods are returned to the sender WITHOUT ADDITIONAL NOTIFICATION any of the parties! At the request of the client, the order can be delivered directly to the office/apartment, while additional charges are charged according to the tariffs of the New Post.
In order to avoid misunderstanding, we strongly recommend that you check the cargo status on the "Nova Poshta" website yourself by the declaration number. http://novaposhta.ua/frontend/tracking/ua. If, on the day of dispatch, you did not receive an SMS from us with the number of the consignment note, please contact us by phone (068) 325 86 22, (063) 325 86 21.
Also, we recommend checking the goods for mechanical damage and other defects. Make sure that you are fully operational when you receive the order in the New Mail office.
International delivery outside Ukraine
Delivery is carried out by Ukrposhta without the minimum order limitation. Delivery time is 1.5-4 weeks.
We have the experience of successfully sending goods to Russia, Moldova, Georgia, Israel, the Netherlands, Italy.
We send the fact of 100% prepayment for the goods and the shipping cost (in other countries orders are not sent by cash on delivery). The buyer independently pays for the cost of customs clearance, the amount of taxes, fees and other associated payments upon receipt.
After sending the order, we inform the tracking number, with which you can track the package.
Ways of payment for international delivery. We accept such international transfers:
- payment by any plastic card on our website
- Western Union
Sample tariffs for international delivery (delivery outside Ukraine)
Package weight and approximate tariff, in US dollars:
from 0 to 250 grams 5.00
from 250 to 500 grams 10.00
from 500 to 1000 grams 15.00
from 1000 to 2000 grams 20.00
from 2000 to 4000 grams 40.00
from 4000 to 10000 grams 100.00
After placing an order, our managers will contact you by e-mail (e-mail) and calculate the exact shipping cost.
Pickup from our show-rooma in the city of Kiev:
Pickup is also possible at: Kyiv, str. Marshal Timoshenko, 21, building 4, the rear of the building, 300 meters from the M Minskaya.
Due to a wide range of goods, the exhibition can not accommodate all the positions - please agree on the availability and your visit by phone (068) 325 86 22, (063) 325 86 21.
- Cash on the fact. Payment is made in national currency to the courier after receiving the goods or in the office of the store when self-delivery.
- Non-cash on prepayment for individuals: payment is made at any branch of the bank or by bank transfer of the amount from your bank card.
- Non-cash on prepayment for legal entities: payment is made at any branch of the bank or by bank transfer of the amount from your settlement account. You can receive the invoice to your e-mail address after placing your order. You receive the invoice along with the goods. The price on the site does not include VAT.
For wholesale buyers, there are additional discounts. More details in the section "Discounts".
Dear customers. Due to the tense situation in the eastern region, delivery in Lugansk and Donetsk regions is severely restricted. Also, we draw your attention to the fact that the delivery of goods to the AR Crimea is temporarily suspended. Hope for your understanding.