Payment and delivery
Зверніть увагу! У зв'язку з введеням воєнного стану терміни та способи доставки можуть відрізнятись від заявлених.
We offer you a convenient and practical way to purchase cosmetic products without leaving your home or office. On our website daily and on-line reception of online orders for products interesting you is conducted. Managers of our online store quickly and thoroughly process incoming requests, and courier service will deliver your order to anywhere in Kiev and Ukraine.
Our credo is the high quality of service. The assortment of goods offered by the store is constantly growing. We intend to constantly inform our customers about new offers and promotions.
The speed of assembly of your order depends on the availability of goods in a specific warehouse:
- Office warehouse: during the current day
- el Studio store: during the current day
- es Studio shop: 1 day
- Main warehouse: 10-30 days
Targeted courier delivery
- Courier delivery in Ukraine by couriers of Nova Poshta - according to the tariffs of Nova Poshta.
The order is delivered to the first door.
Delivery in Ukraine
- Delivery throughout Ukraine to the offices of Nova Poshta.
- Delivery throughout Ukraine to the offices of Ukrposhta.
The order is delivered to the warehouse in your city, the delivery time of the order is 2-3 days. The dispatch is executed on the day of placing the order, if it is made before 12.00. After sending, we inform you of the bill of lading in sms.
ATTENTION! The cargo is stored in the warehouse of the New Post office for no more than 5 working days! After that, the goods are returned to the sender WITHOUT ADDITIONAL NOTIFICATION any of the parties! At the request of the client, the order can be delivered directly to the office/apartment, while additional charges are charged according to the tariffs of the New Post.
In order to avoid misunderstanding, we strongly recommend that you check the cargo status on the "Nova Poshta" website yourself by the declaration number. http://novaposhta.ua/frontend/tracking/ua. If, on the day of dispatch, you did not receive an SMS from us with the number of the consignment note, please contact us by phone (068) 325 86 22, (063) 325 86 21.
Also, we recommend checking the goods for mechanical damage and other defects. Make sure that you are fully operational when you receive the order in the New Mail office.
International delivery outside Ukraine
Delivery is carried out by Ukrposhta without limiting the minimum order. Delivery time is 1.5-8 weeks.
We have experience in successfully sending goods to Russia, Moldova, Georgia, Israel, the Netherlands, Italy, Great Britain, Canada, Lithuania, Poland, the USA and other countries.
We send after the fact 100% of an advance payment for the goods and the cost of delivery (orders by cash on delivery are not sent to other countries). The buyer independently pays upon receipt of the cost of customs clearance, the amount of taxes, fees and other related payments.
After sending the order, we will provide a tracking number with which you can track the parcel.
The seller is responsible for the goods only to the branch or warehouse of Ukrposhta (Incoterms FCA). Further responsibility for the goods, insurance, customs clearance rests with the buyer.
International shipping payment methods. We accept the following international transfers:
- payment by any plastic card on our website
- Western Union
- SWIFT
- MoneyGram
After placing an order, our managers will contact you by E-mail (e-mail) and calculate the exact cost of delivery.
Pickup from our show-rooma in the city of Kiev:
Pickup is also possible at: Kyiv, str. Marshal Timoshenko, 21, building 4, the rear of the building, 300 meters from the M Minskaya.
Due to a wide range of goods, the exhibition can not accommodate all the positions - please agree on the availability and your visit by phone (068) 325 86 22, (063) 325 86 21.
Payment methods:
- Cash on the fact. Payment is made in national currency to the courier after receiving the goods or in the office of the store when self-delivery.
- Non-cash on prepayment for individuals: payment is made at any branch of the bank or by bank transfer of the amount from your bank card.
- Non-cash on prepayment for legal entities: payment is made at any branch of the bank or by bank transfer of the amount from your settlement account. You can receive the invoice to your e-mail address after placing your order. You receive the invoice along with the goods. The price on the site does not include VAT.
For wholesale buyers, there are additional discounts. More details in the section "Discounts".
Dear customers. Due to the tense situation in the eastern region, delivery in Lugansk and Donetsk regions is severely restricted. Also, we draw your attention to the fact that the delivery of goods to the AR Crimea is temporarily suspended. Hope for your understanding.